Frequently Asked Questions

Can I trial Zoorix before paying?

Yes. After installing the application on your store you will have 30 days to trial Zoorix.

Slider is not showing. What should I do?

  1. Go to the Installation tab and follow the instructions there
    * If the Installation tab doesn't exist it means that the installation finished successfully
  2. Make sure the feature is enabled on the Status tab
  3. Make sure your store is synced (Status tab -> Resync button)
  4. Check that the slider product mappings were set correctly
  5. Check if the displayed items are in stock
  6. To change inventory settings go to Settings -> General (left menu) -> Inventory
  7. If the slider still not showing, feel free to contact us and we will manually install the widget

The bundle is not showing. What should I do?

  1. Go to the Installation tab and follow the instructions there
    * If the Installation tab doesn't exist it means that the installation finished successfully
  2. Make sure the feature is enabled on the Status tab
  3. Make sure your store is synced (Status tab -> Resync button)
  4. Make sure the bundle was saved
  5. Check if the displayed items are in stock
  6. To change inventory settings go to Settings -> General (left menu) -> Inventory
  7. If the bundle still not showing, feel free to contact us and we will manually install the widget

How often does Zoorix synchronize with the Shopify backend?

  1. Zoorix automatically synchronizes Shopify backend data every 24 hours
  2. You can also do a manual sync (on the Status tab) after major changes made to your catalogue

Do you support automatic installation on all the themes?

  1. We try to automatically install the widget on all the themes, but there are some themes that are not supported
  2. If you don't see the widget on your store, please follow the instructions on the 'Installation' tab

Do you support showing the slider in Ajax Carts / Popup Carts?

Yes, to enable the slider on Ajax/Popup cart please do the following:

  1. Go to the Settings tab -> Slider on the left menu -> Cart slider -> Slider in cart popup -> select Enable
  2. Add the following code to your popup/drawer cart liquid file:   

    <div data-page="cart" data-location="popup"> </div>
           <span zoorix-widget="upsell"></span>

Prices are not updated, what should I do?

Make sure your store is synced (go to Status tab -> Resync button)

Bundle is not working, what should I do?

  1. Make sure your store is synced (Status tab -> Resync button)
  2. Make the bundle was saved

Can I present the slider only for specific products?

Yes, use the source/destination mapping and check the option to 'Show widget only on source products'

Can I always disable a specific set of products in the slider?

Yes, you can use the Sticky list under Products tab

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