July 24, 2021

Warranty

  • Warranty is an innovative feature that allows you to upsell products.
  • The buyer can add a warranty item in addition to buying the main product.
  • You decide what is the warranty duration (3 year, lifetime, whatever you choose) and communicate it to the buyer.
  • We send the buyer a redemption link in which they can upload a picture of the broken product and write a message.
  • Then you see the request in the warranty management tab and can approve or reject the request.
  • If you approve the request, the buyer receives a discount in his next purchase.

How to create a warranty?

You can create a single product warranty, or a warranty for a bunch of products. Navigate to "Products" tab and then click "Warranty" on the left:

Create a single warranty

  • Choose a product on which to create the warranty
  • Give a name to the warranty. It will be displayed on your site
  • Choose price type: Fixed or Percentage. Fill in the price of the warranty
  • Use our default image, or pick an image of your own. This will be the image of the warranty product
  • Hit "Save"

We will create a product in your store with the name, price and image you chose. We are going through every order in your store to see if a customer bought the warranty with the main product and send them an email/sms with a redemption link.

Create a bulk of warranties

  • Choose a collection type. It can by Tag, Smart collection, Custom collection.
  • Choose the "Assign warranty to tag" value from the dropdown.
  • Modify the name template to your liking. Keep the "{{ product_name }}" snippet inside the name so we fill in the product name in each name given to each warranty product.
  • Choose price type: Fixed or Percentage.
  • Fill in the warranty price
  • Change the warranty image if you like
  • Hit "Save"

We will go over all the products in the collection you chose, and create a product in your store for each one, with the rendered name template, price and image. This way we can see if a customer bought the warranty with a product and send them a redemption link to their email/sms.

Warranty redemption

Once we process an order and see that a customer bought a warranty item with the main product, we send them a link with a warranty redemption landing page. They can create a warranty redemption request with text and an image:

Warranty management

Once a customer created a redemption request, you will see "Warranty mgmt" tab:

Choose the request type: "Pending" are requests that you didn't accept or reject yet. "Rejected" and "Accepted" are requests you have rejected and accepted. The requests are ordered by date.

  • "View order" button: View the order details
  • "View request" button: View the message and picture uploaded by the customer
  • "Accept" button: Accept the redemption request. A pop-up will appear and you will fill in how much discount this customer is going to receive. The customer will get an email/sms with a link to your store with the discount amount.
  • "Reject" button: Reject the redemption request. A pop-up will appear and you will be able to fill in a textual reason for the rejection. The customer will receive an email/sms with the rejection reason.

Warranty settings

Navigate to the "Settings" tab, and click "Warranty" on the left:

Testing your templates

You can set up the emails and sms that we send to the customer. After you modified the subject, email body, sms subject and sms template, fill in an email or phone (including international prefix!) and click the "Send test email" or "Send test SMS" button:

As you can see, the email and sms templates use liquid templating engine.

Texts

Navigate to "Texts" tab, and click "Warranty" on the left:

The "Tooltip HTML Template" is a liquid template. Please keep the "{{ discount }}" tag inside the text so we replace it in your site:

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